Customer Service

When you think about it, you know your car better than anyone else. You drive it every day and know how it feels and sounds when everything is right. So don’t ignore its warning signals.

Today’s cars, light trucks, and sport-utility vehicles are high-tech marvels with digital dashboards, oxygen sensors, electronic computers, unibody construction, and more. They run better, longer, and more efficiently than models of years past. But when it comes to repairs, some things stay the same. Do your homework before taking your vehicle in for repairs or service.

The following tips should help you along the way:

Contact The Smog Center

(707) 546-7664

968 Piner Rd # B
Santa Rosa, Ca 95403

The Smog Center Hours

Monday 8:30AM – 5:00PM
Tuesday 8:30AM – 5:00PM
Wednesday 8:30AM – 5:00PM
Thursday 8:30AM – 5:00PM
Friday 8:30AM – 5:00PM
Saturday 9:00AM – 3:00PM
Sunday Closed
Read the owner‘s manual to learn about the vehicle’s systems and components.

Follow the recommended service schedules.
Keep a log of all repairs and service.

Use all of your senses frequently to check your car for:

  • UNUSUAL

    SOUNDS, ODORS, DRIPS, LEAKS, SMOKE, WARNING LIGHTS, GAUGE READINGS.

  • CHANGES

    IN ACCELERATION, ENGINE PERFORMANCE, GAS MILEAGE, FLUID LEVELS.

  • WORN

    TIRES, BELTS AND HOSES

  • PROBLEMS

    IN HANDLING, BRAKING, STEERING AND
    VIBRATIONS

  • NOTE

    WHEN THE PROBLEM
    OCCURS

  • COMMUNICATE

    YOUR FINDINGS WITH US. WHEN DID THE PROBLEM FIRST START? IS IT CONSTANT OR PERIODIC?

Be prepared to describe the symptoms. Carry a written list of the symptoms that you can give us. Resist the temptation to suggest a specific course of repair. Just as you would with your physician, tell us where it hurts and how long it’s been that way, but let the technician diagnose and recommend a remedy. Stay involved. . . Ask questions.

Ask as many questions as you need. Do not be embarrassed to request lay definitions. Don’t rush the technician to make an on-the-spot diagnosis. You may ask to be called and apprised of the problem, course of action, and costs before work begins. Before you leave, be sure you understand all shop policies regarding labor rates, guarantees, and acceptable methods of payment. Leave a telephone number where you can be called.